Returns & Exchanges
At Xtreme 4x4 Off Road | Dubai, we want every order to fit your build and your expectations. If it doesn’t, we’ll help you sort an exchange or return with minimal friction. Please review the steps and conditions below.
How to Start a Return
In-Store (Dubai)
Bring the item with the original invoice to our Dubai branch. We’ll verify the condition and process your request on the spot.
- Address: Umm Ramool Marakesh St.1, Xtreme4x4 Building, Dubai, UAE
- Working Hours: Mon–Sat, 9:00–7:00
Remote Help (Courier Pickup)
Prefer to handle it remotely? Contact us and we’ll coordinate a courier pickup. Two options apply:
- Option A — Damaged/Defective or Our Error: We arrange the return, and we cover the return shipping. Original shipping fees are refundable in this case.
- Option B — Change of Mind / Ordered by Mistake: You arrange or approve our arranged pickup, and you cover the return shipping to our address below. Refund will be item price only (original shipping is non-refundable).
Return Address:
Xtreme 4x4 Off Road | Dubai
Umm Ramool Marakesh St.1, Xtreme4x4 Building, Dubai, UAE
- Email: lutfi@xtreme-4x4.com
- Phone/WhatsApp: +971 58 528 3822 / +971 54 422 4946
Return Window & Eligibility
The timeline is counted from the date you received the product (as shown on the carrier record).
| From Receipt | Exchange | Refund |
|---|---|---|
| Within 14 days | Accepted | Full refund to original payment method |
| After 14 days | Not available | No refund |
Items must be unused, in original condition, and include all boxes, manuals, and accessories. The original invoice must be included with the return.
Not Returnable
- Service & installation fees are non-refundable; any refund applies to parts only.
- Wheels/tires that have been mounted, balanced, or fitted aren’t eligible for return.
- Electronic/electrical products that have been opened (e.g., tuners, wiring harnesses, ECUs) cannot be returned.
- Clearance / final-sale items are sold as-is and are not returnable.
- Items that are custom-painted, finished, or modified after purchase are not eligible for return.
- Special-order / built-to-order items are non-returnable.
Shipping & Handling
- If damaged/defective or our error: We cover the return shipping and original shipping is refundable.
- If change of mind / wrong order: Customer covers return shipping to our address; original shipping is non-refundable.
- Please don’t ship directly to the manufacturer unless we confirm in writing.
- Delivery times for exchanges depend on stock and your location.
Order Changes
- Unsure about fitment? Contact us before you buy — we’re happy to help.
- Once an order is in processing, it can’t be canceled.
Refund Process
After your item is received and passes inspection, we’ll notify you and issue a refund to the original payment method.
- Inspection timeframe: 2–5 business days after arrival at our facility.
- Bank/card posting: 3–10 business days depending on your provider.
Delay? Check your statement, contact your card issuer, or email us at lutfi@xtreme-4x4.com.
Warranty
Many products include a manufacturer warranty covering defects in materials or workmanship for a defined period. See the product documentation for specific terms.
- Start a claim by sending your order number, a description of the issue, and photos/video.
- All items are inspected for warranty eligibility; depending on findings, the item may be repaired, replaced, or refunded.
- Warranties apply to the original purchaser only and are non-transferable.
Find Us
Return Request
Fill out the form and our team will follow up shortly.