Shipping & Delivery Policy

Last updated: 12 Sep 2026

Overview

At Xtreme 4x4 Off Road | Dubai, we offer two convenient delivery options:

  1. Branch Pickup (Free) — collect your order from our Dubai location.
  2. Courier Shipping via DHL — live rate is calculated and shown at checkout based on destination, weight, and dimensions.

1) Branch Pickup (Dubai)

Pickup address:
Umm Ramool, Marakesh St. 1, Xtreme4x4 Building, Dubai, UAE

  • Ready-for-pickup time: Usually within 1–2 business days after order confirmation (stock items). We’ll email/WhatsApp you once it’s ready.
  • ID & Order Number: Please bring a valid ID and your order number. If someone is collecting on your behalf, share their name with us in advance.
  • Pickup window: Sat–Thu, standard business hours (public holidays may affect timing).
  • Holding period: We can hold pickups for 7 calendar days. After that, the order may be restocked or canceled per our Terms.

2) DHL Shipping

  • Rates: Calculated at checkout in real time (destination, weight/volumetric weight, and service level).
  • Processing time: Typically 1–3 business days for in-stock items before dispatch. Custom/special-order items may require extra lead time.
  • Transit time: Depends on destination and DHL service selected. Estimates are shown at checkout and in your tracking link.
  • Tracking: A tracking link will be emailed once your order ships.
  • Delivery attempts: DHL will attempt delivery; if unsuccessful, the parcel may be held at a local facility for collection.

Duties, Taxes & Customs

International orders may be subject to import duties, taxes, and brokerage fees charged by the destination country. These charges are the customer’s responsibility and are not included in our product prices or DHL shipping rates unless stated otherwise. Customs clearance can cause delays beyond our original estimates.

Stock, Split Shipments & Backorders

  • In-stock: processed within the times above.
  • Backorders / Special orders: we’ll update you with the expected lead time before shipping.
  • Split shipments: We may ship items separately to speed up delivery at no extra cost to you (you’ll receive multiple tracking emails).

Address Accuracy & Restricted Locations

  • Address: Please ensure your shipping address, contact number, and postal code are accurate. We are not responsible for delays or lost shipments due to incorrect details.
  • PO Boxes/Remote areas: DHL may not serve certain PO boxes or remote zones without a surcharge or different service; we’ll contact you if adjustments are needed.

Lost, Damaged, or Tampered Parcels

  • Damage on delivery: Inspect the parcel on receipt. If visibly damaged or tampered, note it with the courier and photograph the package before opening.
  • Report window: Report loss/damage to lutfi@xtreme-4x4.com within 48 hours of delivery attempt, including photos and your order number so we can file a claim with DHL.
  • Resolution: Subject to carrier investigation and our Returns/Warranty policies, we will repair, replace, or refund the affected item(s).

Shipping Fees at Checkout

All courier shipping fees are dynamically calculated by DHL and displayed at checkout before you pay. Branch pickup is shown as a free option when selected.

Click & Collect vs. Courier — Which should I choose?

  • Choose Branch Pickup if you’re in Dubai and want to collect your order yourself with zero shipping cost.
  • Choose DHL for domestic UAE delivery outside our branch area or for international addresses.

Contact

Need help with delivery or a special shipping request?
Xtreme 4x4 Off Road | Dubai
Umm Ramool, Marakesh St. 1, Xtreme4x4 Building, Dubai, UAE
Email: lutfi@xtreme-4x4.com
Phone/WhatsApp: +971 58 528 3822 / +971 54 422 4946

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